Support desk
Talk to a person in Akron
Orders, refunds, batch verification, product questions: one desk handles all of it, and it answers within one business day. This portal is the authorized contact channel for Gelatine Sculpt in the US; treat addresses from anywhere else as unverified.
Direct channels
General support: support@gelatinezsculpt.com
Orders and returns: orders@gelatinezsculpt.com
Phone: +1 (330) 517-4482
Hours: Monday to Friday, 9:00 to 18:00 ET. Saturday, 10:00 to 14:00 ET.
137 South Main Street, Suite 410
Akron, OH 44308
Ohio Secretary of State reg. no. 4718392
Before you write
- Order or delivery status: your confirmation email holds the tracking link; the shipping page explains timelines.
- Refunds: the three-step process is on the guarantee page; include your order number and the refund desk handles the rest.
- Verification: compare your lot number on the bottle check first; if it does not match, write with a label photo.
A note on safety: we never ask for card numbers, passwords or codes by email or phone. Payment happens only inside the secure checkout. Any message requesting otherwise is not from us.